Smart Home Systems Are Always in Tip-Top Shape with Professional Monitoring

Everyone loves a good project, from tinkering in the garage to toiling in the garden, but when it comes to updating or servicing your home automation system, it’s best to leave it to a team of dedicated professionals.

At Elite Media Solutions, we recognize features like smart control, whole-home music, lighting control, and surveillance have become essential to the modern Boston homeowner’s lifestyle, but we’re realists, too. We realize connected technologies do experience the occasional hiccup. That’s why we offer comprehensive service and support plans designed to keep your smart home operating around the clock. 

With 24/7 monitoring to remote support in the unlikely event we need to send a tech to your property, you deserve a proactive method of handling system upgrades and technical issues. 

Read below to explore how a support plan offers peace of mind and enhances the reliability of your integrated technology systems.

READ MORE: Meet the Elite Team Designing, Installing, & Servicing Your Smart Home

Proactive 24/7 System Monitoring

With a service plan, you don’t have to wonder whether it’s a network or a device issue. These plans monitor your entire smart home system 24/7, meaning we’ll receive a notification immediately if one of your components goes offline. There’s no need to call us to notify us, though you certainly can if you want. 

With continuous oversight of your network's health, we can keep every aspect of your home automation running smoothly. Our team is instantly alerted if any part of your network goes down. We address issues often before you notice them, ensuring minimal disruption to your daily life.

Comprehensive Coverage

What can we monitor? Our technology allows us to remain virtually aware of all your connected devices, ranging from the operational status of AV devices to the health of your smart lighting switches. The coverage may vary depending on the manufacturer, but our goal remains to ensure everything is functional and efficient. 

We monitor the internet up/down state and check average upload/download speeds, resolving concerns remotely so your connectivity is consistently reliable. We’re on top of everything to foster seamless interactions with all your smart home devices.

This includes simple resets you can manage yourself, which further improves the reliability of your smart home or AV system. However, should you need us, our team is just a call away, ready to assist with expert advice and technical support.

Around-the-Clock Support

Despite the best precautions, technology systems sometimes face disruptions, need updates, or require maintenance. Whether it's a minor blip or a more complex issue, our support structure is available for you when you need it most—which is often at the most inconvenient times for you. This is why we’re always at the ready!

You have access to immediate assistance, with our knowledgeable technicians on standby 24/7 to guide you through a quick fix or to remotely adjust settings to restore system functionality. Disruptions in your smart home’s performance are short-lived. 

You Deserve Home Automation That Works!

Our service and support plans are a testament to our commitment to providing you with a home technology experience that is both luxurious and hassle-free. With us, you gain more than just a service provider—you gain a partner dedicated to ensuring your home’s smart systems enhance your lifestyle without complication.

We’re always here for our Boston and Wellesley-area clients, helping them create, install, and maintain connected homes that simply work day in and day out. Contact us today to learn more.